Drip Emporium — Terms & Conditions
Welcome to Drip Emporium. By accessing our website, browsing our products, or placing an order, you agree to the terms and conditions outlined below. Please read them carefully before making a purchase.
1. General Information
Drip Emporium is a footwear and fashion retailer based in Nairobi, Kenya.
Physical Store: Dubai Merchants Mall, Shop F53, Ronald Ngala Street, Nairobi Website: dripemporium.store Phone/WhatsApp: 0113206481
These terms apply to all purchases made through our online store and, where applicable, purchases made through our physical store.
2. Products & Product Information
We make every effort to ensure that product descriptions, photographs, sizes, colours and other information displayed on our website are accurate.
However, slight differences in colour or appearance may occur depending on your device or screen settings.
Product availability and specifications may change without prior notice.
3. Prices
All prices displayed on the website are in Kenyan Shillings (KSh) unless otherwise stated.
We reserve the right to change product prices, promotions and offers at any time. The price applicable to an order is the price displayed at the time the order is placed.
4. Product Availability & Sizes
Products and sizes are subject to availability.
Adding an item to your cart does not necessarily guarantee that the item will remain available until checkout is completed.
If an ordered product or size becomes unavailable, we will contact you to discuss an alternative, replacement or applicable refund.
5. Placing an Order
Customers can place orders through our online store by selecting their preferred product, size and quantity and completing the checkout process.
You may also contact us through 0113206481 for assistance with your order.
We reserve the right to contact you to confirm order details where necessary.
6. Order Confirmation
An order is considered successfully submitted once the checkout process has been completed.
We may contact you to confirm your order, delivery details, product availability or payment information before processing it.
We reserve the right to cancel an order where there is an inventory issue, incorrect pricing, suspected fraudulent activity or other circumstances that prevent us from fulfilling the order.
7. Payment
Available payment methods will be displayed during checkout or communicated by our sales team.
Customers are responsible for providing accurate payment information and completing payment as required.
Orders may not be dispatched until the required payment or payment confirmation has been received.
8. Delivery
Drip Emporium offers countrywide delivery across Kenya.
Delivery times and charges may vary depending on the customer’s location, courier availability and other circumstances.
Customers are responsible for providing accurate delivery information, including their name, telephone number and delivery location.
We are not responsible for delays caused by incorrect customer information, courier disruptions, weather, public holidays or circumstances beyond our reasonable control.
9. Delivery Inspection
Customers are encouraged to inspect their package and confirm that the product received corresponds with their order.
If you receive an incorrect, damaged or significantly defective item, contact us as soon as possible on 0113206481 with details of the issue and, where appropriate, photographs of the product and packaging.
10. Returns & Exchanges
Returns and exchanges are subject to our applicable return and exchange policy.
Items submitted for return or exchange should generally be unused, unworn and in their original condition and packaging.
Certain products or circumstances may not qualify for a return or exchange.
Customers should contact us before sending any item back so that our team can provide the appropriate instructions.
11. Shoe Sizing
Customers are responsible for selecting the correct size when placing an order.
Sizing can vary between different shoe styles and manufacturers. Where we have specific sizing information, such as a shoe being a small or large fit, we will communicate it on the product listing or during the ordering process.
If you are uncertain about your size, contact us before ordering for assistance.
12. Promotions & Discounts
Promotions, discounts and special offers may be subject to specific terms, conditions, validity periods and stock availability.
Unless expressly stated otherwise, promotions cannot be combined with other offers.
Drip Emporium reserves the right to end or modify a promotion at any time.
13. Gift Orders
Customers may purchase products as gifts for other people.
The customer placing the order is responsible for providing accurate recipient information, including the recipient’s name, phone number and delivery location.
14. Website Use
Customers agree to use the website lawfully and responsibly.
You must not attempt to interfere with the operation or security of the website, gain unauthorized access to systems, introduce malicious software, or use the website for fraudulent purposes.
15. Website Content
All reasonable efforts are made to keep the information on our website accurate and up to date.
However, we do not guarantee that every piece of information on the website will always be complete, current or error-free.
We reserve the right to correct errors, update information and modify website content without prior notice.
16. Intellectual Property
The Drip Emporium name, branding, logos, photographs, graphics, written content and other original website materials belong to Drip Emporium or their respective rights holders.
You may not reproduce, modify, distribute or commercially use our content without prior permission.
17. Customer Information
We collect and use customer information necessary to process orders, communicate with customers, arrange deliveries and provide customer support.
We will handle personal information in accordance with our applicable Privacy Policy and relevant data protection requirements.
18. Communication
By placing an order or submitting an inquiry, you may be contacted by Drip Emporium regarding your order, delivery, customer service or other information relating directly to your purchase.
Customers may also receive promotional communications where permitted and where applicable consent has been provided.
19. Third-Party Services
Our website may use third-party services such as payment providers, delivery companies, analytics services and other technology providers.
Use of such services may be subject to the terms and policies of the respective third parties.
20. Limitation of Liability
We will take reasonable steps to provide accurate product information and fulfil confirmed orders.
However, Drip Emporium will not be responsible for losses or delays resulting from circumstances beyond our reasonable control, including courier disruptions, network failures, payment-provider outages, natural events or other external circumstances.
Nothing in these terms is intended to exclude or limit any rights that cannot legally be excluded under applicable law.
21. Changes to These Terms
Drip Emporium may update these Terms & Conditions from time to time.
The latest version will be published on our website. Continued use of the website after changes are published constitutes acceptance of the updated terms, subject to applicable law.
22. Governing Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of the Republic of Kenya.
Any disputes will be handled in accordance with applicable Kenyan law and the appropriate legal processes.
23. Contact Us
If you have questions about these Terms & Conditions, an order, delivery, returns or any of our products, please contact us:
📍 Drip Emporium Dubai Merchants Mall, Shop F53 Ronald Ngala Street, Nairobi, Kenya
📲 Call/WhatsApp: 0113206481 🌐 Website: dripemporium.store